FREE SHIPPING AND RETURN ON ORDERS OVER 250USD - DUTY AND TAXES INCLUDED - L.L "VERY FAST REPLIES FROM CUSTOMER SERVICE ON FACEBOOK!"

Vrients.com Vrients.com

Welcome to customer service.

For more information please contact our customer service department by email at: [email protected] or by telephone +39 0733 1875199. Our lines are available from Monday to Friday, from 9:30AM to 1:00PM and from 3:30PM to 8:00PM (GMT+1). 

/ DELIVERY /

TIMING

DestinationUPSUPS ExpressDHL ExpressSDA Express
Italy 1-2 days Next day    
Europe     1-2 days  
Russia       5-7 days
World     2-4 days  
/ TAXATION /
VAT/TVA

For shipments to countries subject to EU VAT/TVA, the same is added to the purchase price: Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sveden, Hungary. For shipments outside the EU, prices are already displayed VAT/TVA free.

DUTY AND TAXES FOR NON-EU CUSTOMERS

Displayed prices include duty and taxes for the following countries: Hong Kong, Japan, Switzerland and United States. Be sure to select your correct shipping country on top left of the website before to proceed with the shopping.

/ PRICING /

Italy (free on orders over 100 EUR)

UPS Standard (1 - 2 days) 7 EUR UPS Express (Next day) 15 EUR Cash on delivery service 5 EUR

Australia (free on orders over 300 EUR)

DHL Express (2-4 days) 30 EUR

Canada (free on orders over 250 USD)

DHL Express (2-4 days) 25 USD

China (free on orders over 400 EUR)

DHL Express (2-4 days) 30 EUR

Europe (CEE) (free on orders over 200 EUR)

DHL Express (1-2 days) 15 EUR

Europe (EXTRA-CEE) (free on orders over 300 EUR)

DHL Express (2-4 days) 20 EUR

Hong Kong* (free on orders over 3.500 HKD)

* Duty and taxes included for this country
DHL Express (2-4 days) 250 HKD

Japan* (free on orders over 35.000 YEN)

*Displayed prices include duty and taxes
DHL Express (2-4 days) 4.500 YEN

Norway (free on orders over 300 EUR)

DHL Express (1-2 days) 20 EUR

Russia (free on orders over 300 EUR)

SDA Express (5-7 days) 40 EUR

South Korea (free on orders over 400 EUR)

DHL Express (2-4 days) 35 EUR

Switzerland* (free on orders over 200 CHF)

*Displayed prices include duty and taxes
DHL Express (1-2 days) 20 CHF

Turkey (free on orders over 300 EUR)

DHL Express (2-4 days) 20 EUR

United Kingdom (free on orders over 200 GBP)

DHL Express (1-2 days) 10 GBP

United States* (free on orders over 250 USD)

*U.S. custom office may require your personal S.S.N. number to delivery **Displayed prices include duty and taxes
DHL Express (1-2 days) 25 USD

Rest of the world (free on orders over 400 EUR)

DHL Express (2-4 days) 30/40 EUR

/ ORDER TRACKING /

Upon confirmation of your order, you will receive the UPS or DHL tracking number with which you can track your order at any time visiting the website www.ups.com or www.dhl.com. In case you are registered to our website, you'll be able to track your shipments directly form the specific field located into your personal area.

/ ORDERS /

All orders placed before 1:00 PM (GMT) will be despatched the same day. Those sent later than 1:00 PM (GMT) will be shipped the next day.

/ TERMS OF PAYMENT /

CREDIT CARD

Thanks to our payment service provider, Braintree™, paying by credit card has never been so quick, easy and secure. This method allows you to don't leave the website and process the payment directly here. Braintree™ accepts payments by the following circuits:

1 Visa
2 Mastercard
3 Discover
4 American Express

PAYPAL EXPRESS

Vrients.com is integrated with Paypal™. This allow us to receive your payments safely by the following circuits and you don’t need a Paypal™ account to proceed with your payment.

1 Visa
2 Visa Electron
3 Mastercard
4 Delta
5 Solo
6 Maestro
7 American Express
8 JBC
9 Discover

Paying by credit card (Paypal), you will be redirected on Paypal™ secure servers that provide the transition safely.

BANK TRANSFER

You can place your order and then pay in a second time selecting the option bank transfer. You will receive our bank details at order confirmation. Please note some orders might not be confirmed until the payment has been received by our account.

/ RETURNS /

Customers who, for whatever reason shall not be satisfied with the purchase, have the right to terminate the contract without penalty and without giving any reason, within 14 days of the order’s date. The goods are considered “returned” when they are received by the forwarder. The substantial integrity of the goods to be returned is an essential condition for the exercise of the right of withdrawal. Returned items must be in the same condition in which they were sent, in the original packaging and without any faults. Product authenticity tags must be attached with the plastic security seal intact. Returned items must be unused and with all original product tags attached. Shoes and accessories need to be returned in their original undamaged boxes.

To return your order, please send an e-mail to [email protected] Customers shall request the return indicating the order number and the item(s) code(s) to be returned. Once received, Vrients will send shipping instructions.

Returning shipments are free of charge for orders over: Italy (100EUR), Europe (200EUR), United Kingdom (200GBP) and United States (250USD). Vrients reserves the right to refuse unauthorised returns and/or those items sent in discordance with the return policy.

In case of change request, returning shipments are free of charge in Italy and Europe.

UNITED STATES CUSTOMERS

We gladly accept returns from United States within 14 days of the order’s date. Returning shipments are free of charge for orders over 250USD but any customs charges incurred are always payable by the customer.Returns must be invoiced as "RETURNED GOODS OF NO COMMERCIAL VALUE" to prevent them being held at the Italian Customs.

Vrients reserves the right to refuse unauthorised returns and/or those items sent in discordance with the return policy.

NON EUROPEAN CUSTOMERS

We gladly accept returns outside Europe within 14 days of the order’s date. Returning shipments from outside Europe are not free of charge and any customs charges incurred are payable by the customer.Returns from outside of the Europe must be invoiced as "RETURNED GOODS OF NO COMMERCIAL VALUE" to prevent them being held at the Italian Customs.

Vrients reserves the right to refuse unauthorised returns and/or those items sent in discordance with the return policy.

Please Note:

- All returns must be received in their original condition and packaging, including product tags.
- Returns may take up to 3-5 working days to process once received.
- All sales of fragrances, swimwear and underwear are final and cannot be exchanged or refunded.
- Returns remain the customer’s responsibility until received by our warehouse team.
- Please keep hold of your return tracking information as this acts as proof of postage and without this we will be unable to provide assistance.