Welcome to customer service.

For more information please contact our customer service department by email at: [email protected] or by telephone +39 0733 1875199. Our lines are available from Monday to Friday, from 9:30AM to 1:00PM and from 2:30PM to 6:30PM (GMT+1). 



DestinationDHL ExpressSDA Express
Italy1-2 days 
Europe1-2 days 
Russia 5-7 days
World2-4 days 

For shipments to countries subject to EU VAT/TVA, the same is added to the purchase price: Austria, Belgium, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sveden, Hungary. For shipments outside the EU, prices are already displayed VAT/TVA free.


Europe (CEE) (free on orders over 100 EUR)

DHL Express (1-2 days) 15 EUR

Europe (EXTRA-CEE) (free on orders over 200 EUR)

DHL Express (2-4 days) 20 EUR


Upon confirmation of your order, you will receive the DHL tracking number with which you can track your order at any time visiting the website In case you are registered to our website, you'll be able to track your shipments directly form the specific field located into your personal area.


All orders placed before 1:00 PM (GMT) will be despatched the same day. Those sent later than 1:00 PM (GMT) will be shipped the next day.


PAYPAL EXPRESS is integrated with Paypal™. This allow us to receive your payments safely by the following circuits and you don’t need a Paypal™ account to proceed with your payment.

1 Visa
2 Visa Electron
3 Mastercard
4 Delta
5 Solo
6 Maestro
7 American Express
9 Discover

Paying by credit card (Paypal), you will be redirected on Paypal™ secure servers that provide the transition safely.


Thanks to our payment service provider, Nexi, paying by credit card or by major internations payments methods has never been so quick, easy and secure. For more informations please visit Nexi accepts payments by the following circuits:

1 Visa
2 Mastercard
3 Maestro
4 Apple Pay
5 Klarna
6 Google Pay
7 Ali Pay
8 WeChat Pay
9 Sofort


We also accept payments with American Express credit cards.


Customers who, for whatever reason shall not be satisfied with the purchase, have the right to terminate the contract without penalty and without giving any reason, within 14 days of the order’s date. The goods are considered “returned” when they are received by the forwarder. The substantial integrity of the goods to be returned is an essential condition for the exercise of the right of withdrawal. Returned items must be in the same condition in which they were sent, in the original packaging and without any faults. Product authenticity tags must be attached with the plastic security seal intact. Returned items must be unused and with all original product tags attached. Shoes and accessories need to be returned in their original undamaged boxes.

Return conditions:

Returning shipments are free of charge for orders over 100EUR for CEE (200EUR for Extra CEE) but any customs charges incurred are always to be paid by the customer. Please note that we do not accept change requests..

In case you order is not eligible for free return, we will deduct the returning shipping fee from your refund. Returning shipping fee is equals to the cost to ship to your country.

Vrients reserves the right to refuse unauthorised returns and/or those items sent in discordance with the return policy.

Products uncovered by return policy:

Fragrances, swimwear, underwear, books and magazines.

How to make return:

- To return your order, please send an e-mail to [email protected] or use the specific contact form at the following link and Indicate the order number and the item(s) code(s) to be returned. Once received, Vrients will send the shipping label among which the “Pick-up request link.

- Once received back, you will be notified and an immediate refund request will be processed within the next four working days.

Vrients reserves the right to refuse unauthorised returns and/or those items sent in discordance with the return policy.